Return & Refund Policy

At Kón, we want you to be satisfied with your purchase. You may request a return within 14 days of receiving your order. If your order is delivered in multiple shipments, the 14-day return period begins when the final item in your order is delivered, subject to the conditions below.

Returns

To be eligible for a return, your item must:

• Be returned within 14 days of delivery

• Be unworn and unused, except for indoor try-on

• Be in the same condition in which you received it

• Have all original tags attached

• Be free from stains, damage, odors, washing, alterations, or other signs of use

• Include any original accessories or components supplied with the product

• Be accompanied by your order number or other proof of purchase

To request a return, please contact us at kon.onlineshop@gmail.com before sending your item back.

If your return request is accepted, we will provide you with the return address and instructions on how to send your item.

Items returned without contacting us in advance may not be accepted.

Return Shipping Costs

For returns due to a change of mind, incorrect size selection, preference, or other customer-related reasons, the customer is responsible for the return shipping costs.

Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law.

If the return is caused by a defective, damaged, incorrect, or mis-shipped item, Kón will cover the reasonable return shipping costs where a return is required.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

Contact us at kon.onlineshop@gmail.com if:

• Your item arrives damaged

• Your item is defective

• You receive the wrong product

• You receive the wrong size or color compared with your order

Please include your order number and clear photographs showing the issue.

Once we have reviewed the information provided, we will determine the appropriate resolution, which may include a replacement, refund, or return.

If the issue is confirmed to be our responsibility, you will not be required to pay the associated return shipping costs.

Non-Returnable Items

We are unable to accept returns in the following circumstances:

• More than 14 days have passed since delivery

• The item has been worn or used beyond reasonable indoor try-on

• The item has been washed, altered, repaired, or modified

• The item has been damaged, stained, or otherwise changed after delivery

• The item has acquired odors such as perfume, smoke, deodorant, or similar substances

• Original tags or essential accessories are missing

• The item was clearly marked as non-returnable for hygiene reasons before purchase

• The item was custom-made or personalized specifically for the customer

These exclusions do not limit any statutory rights you may have in relation to defective, damaged, or incorrectly supplied products.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or product, please return the original item in accordance with this policy and place a new order for your preferred item.

Availability of replacement products cannot be guaranteed.

Order Cancellations

You may request to cancel your order until the item has been fulfilled.

To request a cancellation, please contact us as soon as possible at kon.onlineshop@gmail.com.

Once an item has been fulfilled or shipped, cancellation is no longer available.

In that case, you may request a return after receiving your order in accordance with this Return & Refund Policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after refund approval for the refund to be processed. Your bank, credit card provider, or payment service may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at kon.onlineshop@gmail.com.

European Union / EEA Customers

Where applicable under European Union or European Economic Area consumer protection laws, customers may have a statutory right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.

Unless otherwise required by applicable law or agreed by Kón, customers exercising this right are responsible for the direct cost of returning the goods.

Certain products may be excluded from the statutory right of withdrawal, including personalized goods and certain sealed products where applicable.

Nothing in this policy is intended to limit any mandatory consumer rights provided under applicable law.

Local Consumer Rights

Consumer protection laws vary depending on your country or region.

Where applicable local law provides you with rights that are greater than those described in this policy, those statutory rights will continue to apply.

Contact Us

If you have any questions regarding a return or refund, please contact:

Kón Customer Support
Email: kon.onlineshop@gmail.com