Shipping Policy

Last updated: August 27, 2026

Thank you for shopping with KÓN. This Shipping Policy explains how orders are processed, shipped, and delivered.

Processing Time

Orders are typically processed within 1–3 business days after your order has been confirmed.

Business days do not include weekends or public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of high order volume, product launches, promotional events, or public holidays, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Estimated Delivery Time

After your order has been dispatched, standard delivery typically takes approximately 7–14 business days.

Estimated delivery time does not include the 1–3 business day processing period.

Therefore, the estimated total time from order confirmation to delivery is generally approximately 8–17 business days.

Delivery times are estimates only and may vary depending on the destination, carrier, customs clearance, local postal services, public holidays, weather conditions, or other circumstances outside our reasonable control.

We make reasonable efforts to ensure that orders are delivered within the estimated timeframe but cannot guarantee a specific delivery date unless expressly stated otherwise.

International Fulfillment

KÓN works with third-party fulfillment and logistics partners to deliver orders internationally.

Depending on the product, inventory availability, and delivery destination, your order may be dispatched from an international fulfillment center located outside your country or region.

As a result, some orders may cross international borders and may be subject to customs processing.

If your order contains multiple items, products may occasionally be shipped separately and arrive in different packages.

Shipping Destinations

We currently ship to the countries and regions available during checkout.

Shipping availability may vary depending on the product and destination.

If your country or region is not available as a shipping destination during checkout, we are currently unable to deliver that order to your location.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on your delivery destination, the products ordered, and the shipping method available for your location.

Where free shipping is offered, this will be clearly displayed on our website or during checkout.

You will not be charged additional shipping fees by KÓN after your order has been placed unless you request a change to your order or delivery that results in additional costs.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country's customs authority, government, or shipping carrier.

Where applicable, taxes, duties, or other charges collected by KÓN will be displayed during checkout.

Unless expressly stated otherwise at checkout, any customs duties, import taxes, or similar charges that are not collected by KÓN are the responsibility of the customer.

KÓN does not control these charges and cannot predict or guarantee the amount that may be charged.

Customs procedures may also cause delivery delays that are outside our reasonable control.

We recommend checking your local customs regulations if you are unsure whether additional charges may apply to your order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.

Please allow some time after receiving your shipping confirmation for tracking information to become active, as carriers may require time to scan and update the shipment in their system.

Tracking updates are provided by the relevant shipping carrier and may occasionally be delayed.

Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please first check the tracking information provided in your shipping confirmation email.

If your tracking information has not updated for an extended period or your order has not arrived after the estimated delivery window, please contact us at kon.onlineshop@gmail.com.

We will review the available tracking information and work with our fulfillment or shipping partners to investigate the shipment.

Delays caused by customs processing, carriers, weather, public holidays, incorrect delivery information, or other circumstances outside our reasonable control may require additional time to resolve.

Lost Shipments

If tracking indicates that your shipment may be lost, or if your order has not been delivered after a reasonable period beyond the estimated delivery timeframe, please contact us at kon.onlineshop@gmail.com.

We will investigate the shipment with the relevant fulfillment or shipping provider.

If the shipment is confirmed to have been lost before delivery, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at kon.onlineshop@gmail.com.

Please include your order number and clear photographs showing the issue.

Damaged, defective, and incorrect products are handled in accordance with our Return & Refund Policy.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your delivery information carefully before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at kon.onlineshop@gmail.com.

We may be able to update the address if fulfillment has not yet begun. However, once an order has entered fulfillment or has been dispatched, we may not be able to modify the delivery address.

KÓN is not responsible for delivery delays or failed delivery caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Returned or Undeliverable Packages

If a shipment is returned to the sender because of an incorrect or incomplete address, failure to accept delivery, failure to collect the package, or unpaid customs or import charges, please contact us.

Additional shipping costs may apply if the customer requests that the order be shipped again, except where the failed delivery was caused by an error on our part.

Any refund for a returned shipment will be handled in accordance with our Return & Refund Policy and applicable law.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

KÓN Customer Support
Email: kon.onlineshop@gmail.com